FAQ - Cocktail Culture

Frequently Asked Questions

What do I receive when I sign up for the subscription box

According to your choice of subscription service, we will send you a kit featuring a new cocktail recipe created by a top bartender. Each box will contain all the ingredients (including alcohol) needed to create the featured cocktail at home, along with a printed recipe card, instructions and additional cocktail ideas. The featured spirit is a full-sized product, so can master the recipe and grow your home bar at the same time.

Am I able to return or exchange my cocktail kit?

Due to the nature of the products, we do not accept returns on kits that have already shipped. Both our subscription and individual kits cannot be exchanged and are non returnable and non-refundable.

We strive to send only high quality, fresh ingredients to you. However, if you’re unhappy with your items, please let us know so we can find a way to help. Please contact us at admin@coppermonkey.co.za

When will I receive my cocktail kit?

Individual cocktail boxes arrive 2 to 4 days after dispatch, to main centres. Outlying areas can take up to 7 days. Subscription boxes are shipped between the 15th and 20th of the month, again these will arrive within 2 to 4 days to main centres and up to 7 days for outlying areas.

New subscriptions will receive the first box with the first delivery date after sign up.

Where do we ship?

All cocktail kits and cocktail boxes are shipped locally within south Africa only, we do not ship internationally.

Almost all areas in South Africa are serviced, however Subscriptions and orders placed with a shipping address to an area we cannot service will be canceled, and we will issue a complete refund.

Can't I just go to the store and buy these ingredients individually?

Generally, no. Our cocktails frequently feature unique ingredients, many of which are not available in general distribution. Many of them also include custom or bespoke ingredients created just for that drink.
That’s why we make sure everything you need is in the box. We take the time and effort to find products you’ll love so you can get down to the work of mixing the cocktails and enjoying the drinks.